Shipping policy

Shipping Policy

Thank you for shopping with ZyvoraHub. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing an order.

1. Shipping Coverage

We currently ship to most locations across India.

If your location is not serviceable by our courier partners, we will inform you and process a full refund if payment has already been made.

2. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).

  • Once your order has been dispatched, you will receive a shipping confirmation along with your tracking details.

3. Delivery Time

Our estimated delivery time is 3–5 working days after dispatch.

Please note that delivery times are estimates and may vary depending on:

  • Your delivery location

  • Weather conditions

  • Public holidays

  • Courier delays

  • Other circumstances beyond our control

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable shipping fees are non-refundable unless the return is due to an error on our part.

5. Cash on Delivery (COD)

We currently do not offer Cash on Delivery (COD).

All orders must be prepaid using one of our secure online payment methods.

6. Order Tracking

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where available).

You can use the tracking details to monitor the status of your shipment.

7. Open Delivery

We do not offer Open Delivery.

Open Delivery depends on the policies of the courier company, and we do not operate our own courier service. Please accept the package before opening it.

8. Damaged, Incorrect, or Missing Items

If you receive:

  • A damaged product

  • An incorrect product

  • A package with missing items

Please contact our customer support within 7 days of delivery.

A clear, uninterrupted unboxing video is mandatory for verification. The video must begin before opening the sealed package and continue until the contents are fully visible.

Claims submitted without a valid unboxing video may not be approved.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses or contact details provided during checkout.

10. Delivery Delays

While we strive to deliver every order on time, unexpected delays may occur due to reasons beyond our control, including:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Transportation disruptions

  • Courier operational issues

We appreciate your patience and understanding in such situations.

11. Lost Shipments

If your shipment appears to be lost in transit, please contact our customer support. We will coordinate with the courier partner to investigate and resolve the issue as quickly as possible.

12. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support using the contact information provided on our website.

Thank you for choosing ZyvoraHub. We appreciate your trust and are committed to providing a smooth, secure, and reliable shopping experience.