Refund policy

Return & Refund Policy

Welcome to ZyvoraHub. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Return & Exchange Window

We offer a 7-day Return & Exchange Policy from the date your order is delivered.

To be eligible for a return or exchange:

  • The request must be submitted within 7 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • All original packaging, tags, accessories, and invoices must be included.

  • The product must not show any signs of use or damage caused after delivery.

2. Unboxing Video Requirement

To protect both our customers and our business from fraudulent claims, a clear, uninterrupted unboxing video is mandatory for any claim involving:

  • Wrong product received

  • Missing item

  • Damaged product

  • Defective product

The video must:

  • Start before the package is opened.

  • Clearly show the shipping label.

  • Show the package being opened without any cuts or edits.

  • Clearly display the product and its condition.

Claims submitted without a valid unboxing video may be rejected.

3. Eligible Return & Exchange Reasons

You may request a return or exchange if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product has a manufacturing defect.

  • An item is missing from your order.

All requests are subject to verification by our support team.

4. Non-Returnable Items

Returns or refunds will not be accepted for:

  • Change of mind.

  • Incorrect size or color selected by the customer (unless otherwise mentioned on the product page).

  • Products showing signs of use, wear, or damage after delivery.

  • Products returned without original packaging or accessories.

  • Claims made after the 7-day return period.

  • Claims without the required unboxing video for damaged, missing, or incorrect items.

5. Refund Policy

Once your returned product has been received and inspected, we will notify you of the status of your request.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

6. Exchange Policy

If your exchange request is approved, we will ship the replacement product after the returned item has been verified.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or an alternative product of equal value.

7. Cash on Delivery

We currently do not offer Cash on Delivery (COD). All orders must be prepaid before dispatch.

8. Open Delivery

We do not provide Open Delivery.

Open Delivery depends on the policies of the courier company, and we do not operate our own courier service. Please accept the package before opening it.

9. Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

10. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return or exchange request, please contact our customer support team through the contact information provided on our website.

Thank you for shopping with ZyvoraHub. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.